Terms and conditions

Welcome to The Reptile Keeper, provided by Full Fat Software Limited. These Terms of Service ("Terms") govern your use of our website located at https://thereptilekeeper.com ("Website") and any related services provided by Full Fat Software Limited ("Company", "we", or "us"). By accessing or using our Website, you agree to be bound by these Terms and to our Privacy Policy.

1. User Accounts

• In order to access certain features of our Website, you may be required to create an account. By creating an account, you agree to provide accurate, current, and complete information as required during the registration process.
• You are responsible for safeguarding the password that you use to access your account and for any activities or actions under your password.
• We may suspend or terminate your account and refuse any and all current or future use of the Website if you provide any information that is untrue, inaccurate, not current, or incomplete, or if we believe that such information is untrue, inaccurate, not current, or incomplete.

2. Age Restriction

Users must be aged 13 or above to create an account and use our Website. By creating an account, you confirm that you are at least 13 years old.

3. Data Protection and GDPR Compliance

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

4. Cookies and Tracking

Our Website may use cookies and other tracking technologies to enhance your browsing experience. By using our Website, you consent to our use of cookies in accordance with our Cookie Policy.

5. Payment

Certain features of our Website may be accessible only to users who purchase a premium plan ("Plan"). By purchasing a Plan, you agree to pay the applicable fees as described on the Website. Payments are processed securely through our payment processor, and we do not store your payment card details.

6. Refund Policy

We offer a 14 day money-back guarantee for our premium Plans. If you are not satisfied with your purchase for any reason, you may request a refund within 14 days of the purchase date. Refunds will be issued to the original payment method used for the purchase.

7. Copyright and Content Ownership

All content uploaded or created on our Website, including but not limited to text, images, videos, and any other materials ("Content"), remains the intellectual property of the respective users who created it. By uploading or creating Content on our Website, you grant us a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content for the purposes of operating and improving our Website and providing our services.

We reserve the right to remove any Content that violates these Terms or is otherwise objectionable, in our sole discretion.

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any laws, regulations, or third-party rights;
• Using the Website for any unlawful or fraudulent purpose;
• Interfering with or disrupting the integrity or performance of the Website;
• Uploading or transmitting viruses, malware, or other harmful code;
• Engaging in any activity that could damage, disable, overburden, or impair the Website;
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
• Collecting or harvesting any information from the Website;
• Attempting to gain unauthorized access to the Website or its related systems or networks;
• Posting or transmitting spam, unsolicited messages, or other commercial communications;
• Violating the security or integrity of the Website, including unauthorized access to any data, server, or network;
• Engaging in any other activity that we determine, in our sole discretion, to be harmful or disruptive to the Website or our users.

9. Termination

We reserve the right to suspend or terminate your access to the Website and our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

10. Indemnification

You agree to indemnify and hold Full Fat Software Limited and its affiliates, officers, directors, agents, and employees harmless from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use or misuse of the Website, any violation of these Terms, or any breach of the representations, warranties, and covenants made herein.

11. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Full Fat Software Limited. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Full Fat Software Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

12. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for lost profits, revenue, goodwill, use, data, or other intangible losses, resulting from:

• Your use of or inability to use our Website;
• Any content or conduct of any third party on our Website;
• Any unauthorized access to or alteration of your transmissions or data; or
• Any other matter relating to our Website.

13. Jurisdiction and Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree that any legal action or proceeding between you and us shall be brought exclusively in the courts of England and Wales.

14. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms, you agree to first attempt to resolve the dispute informally by contacting us. If we are unable to resolve the dispute informally, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

15. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and Full Fat Software Limited regarding your use of the Website, superseding any prior agreements between you and Full Fat Software Limited.

17. Contact Us

• If you have any questions about these Terms, please contact us at [email protected].

By using our Website, you acknowledge that you have read these Terms and agree to be bound by them.